Compliance monitoring and enforcement

Overview

The Canadian Transportation Agency is committed to ensuring effective monitoring and enforcement of industry compliance with legislative and regulatory provisions, which is in the interests of travellers, shippers, and the transportation companies that follow the rules and should not face unfair competition from those who don't.

How we monitor and enforce compliance

• Compliance Monitoring and Enforcement Policy
• Types of enforcement actions and contraventions
• Enforcement actions taken
• Review process for Notices of Violations that set out a warning for contraventions of designated accessibility provisions NEW
• Reports on the accessibility of the federal transportation network
• Air Price Advertising
  • Air Transportation Regulations – Air Services Price Advertising: Interpretation Note

Inquiries/Investigations

• 2020 Inquiry into complaints regarding reasons for flight delays or cancellations
• 2019 Vancouver Freight Rail Investigation
• 2018 Sunwing flight incidents
• 2017 Air Transat tarmac delay
• 2015 SkyGreece suspension of operations

Contact an enforcement officer

• Regional enforcement officers
• Report an unlicensed air carrier